CONGRATULATIONS WITH YOUR ROTORCRAFT!

You are now the proud owner of one of our Rotorcraft watches. All our watches are made to wear in comfort and built to last for years. We hope you will wear this watch with pride and joy.

Rotorcraft watches are one of a kind, with a fresh face and made from the very best materials and components. Leave your traditional choice in watches behind and 'Break The Routine’!

For all your questions you can contact us on customerservice@rotorcraftwatches.com.

Removing links

The fastest and cheapest way is to have this done by a local jeweler. The other option is to send your watch back to us, so we can do it for you. Please contact us on customerservice@rotorcraftwatches.com.

Ordering extra links

It is possible to order extra links. If in stock, we can deliver it immediately. If not in stock, we can reorder almost all links, but a delivery period of approximately 6-8 weeks may apply. However we will endeavour to send them out to you as quickly as possible. Costs per link are €7,50 excluding shipping costs. Please send us your request by mail customerservice@rotorcraftwatches.com.

RETURN MY PRODUCT

Rotorcraft RC2202 Cockpit watch

RETURN PROCESS

If you have bought your watch on our website, please download and fill in the return form and send it back to us together with your watch: retourformulier / return form

Return conditions

- The watch is unworn and undamaged

- The watch is in original protective film

- The watch is in original packaging

- The watch has the original booklets and accessories

- Return within 30 days

Warranty and repairs

Warranty valids from the date of purchase. This quality product has a guarantee on movement and construction failure for a period of 24 months. Battery, watch strap/bracelet, glass, stones, pushbuttons, crown and clasp are excluded from guarantee. Damage caused by false use, influencing by other people, incorrect replacement of battery and caused by extreme influences like fall down, bumb, water, etc. result in losses liability.

With very unusual defects, happened within a short time after purchase, please contact us on customerservice@rotorcraftwatches.com so we can decide on the best course of action.

Depending on the problem with the watch and acquiry date, we will decide on the best course of action. This will either be to repair the watch to the best condition possible or replace for a new watch. Below is an overview of the repairs we perform and estimated costs.
These costs include the return of the watch (from us to you).

Please note these are estimated costs, contact us on customerservice@rotorcraftwatches.com so we can provide you with the best solution possible.

  • Remove links / extand bracelet
    € 20.00 incl. VAT
  • Replace clasp
    € 30.00 incl. VAT
  • Watch strap replacement
    € 40.00 incl. VAT
  • Water damage (replacement of watch + service + battery)
    € 60.00 incl. VAT
  • Strap / case combination (preservation of the current timepiece)
    € 100.00 incl. VAT
  • Watch repair + service and battery
    € 60.00 incl. VAT
  • Reset hands / indexes
    € 30.00 incl. VAT
  • Crown replacement (preservation of crown)
    € 40.00 incl. VAT
  • Crown replacement (including new crown)
    € 50.00 incl. VAT
  • Battery replacement + water resistance
    € 25.00 incl. VAT
  • Replacing stones
    € 30.00 incl. VAT
  • Flash-off
    € 35.00 incl. VAT
  • Glass replacement
    € 50.00 incl. VAT