You are now the proud owner of one of our Rotorcraft watches. All our watches are made to wear in comfort and built to last for years. We hope you will wear this watch with pride and joy.
Rotorcraft watches are one of a kind, with a fresh face and made from the very best materials and components. Leave your traditional choice in watches behind and 'Break The Routine’!
For all your questions you can contact us on customerservice@rotorcraftwatches.com.
Before using your new watch, choose the right timepiece below and read the instructions carefully.
What to do when your watch does not run?
Please pull the crown to the position of setting the time. Twist the crown several times clockwise and anticlockwise quickly and push the crown back.
The fastest and cheapest way is to have this done by a local jeweler. The other option is to send your watch back to us, so we can do it for you. Please contact us on customerservice@rotorcraftwatches.com.
It is possible to order extra links. If in stock, we can deliver it immediately. If not in stock, we can reorder almost all links, but a delivery period of approximately 6-8 weeks may apply. However we will endeavour to send them out to you as quickly as possible. Costs per link are €7,50 excluding shipping costs. Please send us your request by mail customerservice@rotorcraftwatches.com.
Note: if you have bought your watch by one of our official dealers,
please contact them for the return form and conditions.
If the watch doesn't suit you or you prefer a different watch, no problem, we are there to assist you. If you have bought your watch on our website, please download and fill in the return form and send it back to us together with your watch: retourformulier / return form
Return conditions
- The watch is unworn and undamaged
- The watch is in original protective film
- The watch is in original packaging
- The watch has the original booklets and accessories
- Return within 30 days
Warranty valids from the date of purchase. This quality product has a guarantee on movement and construction failure for a period of 24 months. Battery, watch strap/bracelet, glass, stones, indexes, pushbuttons, crown, clasp and loose parts in the watch case (indexes, hands, etc.) are excluded from guarantee. Damage caused by false use, influencing by other people, incorrect replacement of battery and caused by extreme influences like fall down, bump, water, etc. result in losses liability.
A proof of purchase is required to claim any warranty. A defect may occur shortly after purchase, which may indicate a manufacturing defect. In such cases, and if there is any doubt about the cause of a defect, the watch will be assessed by a watchmaker. Whether or not the repair is covered by the warranty depends on the professional judgement of the watchmaker. Based on this, you will receive a quote or approval for a free repair.
REPAIR COSTS
Shortening strap - €20,00
Replacing clasp - €30.00
Replacing watch strap - €40.00
Water damage - €70.00 (movement, dial)
Movement + service and battery - €60.00
Resetting hands/indexes - €40.00
Replacing crown/pusher - €40.00 / €35.00
Battery - €30.00
Dehumidifying - €35.00
Glass/case - €60.00
Links - €7.50 each
Pushpin (1st time free) - €2.99 each (letter post)
Back cover (without gasket) - €20.00
Please note: There is a charge of €8.50 for the inspection. This will only be charged if you do not agree to the repair proposal and quotation. The cost of returning the watch is at your own expense, and the amount will be determined based on your home address.
REPAIR PROCESS
You may send the watch to the address below, accompanied by our return form and your proof of purchase.
Download the return form here.
Attn: Repairs
Deventerweg 2A
3843GD Harderwijk
You can also register your return via the link below:
Register return or repair
Please note: you are responsible for the shipping costs.
Once we have received your return shipment, we will confirm this by email and forward the watch to the repair centre. Please allow approximately 3-5 weeks for repairs.
