CONGRATULATIONS WITH YOUR ROTORCRAFT!
You are now the proud owner of one of our Rotorcraft watches. All our watches are made to wear in comfort and built to last for years. We hope you will wear this watch with pride and joy.
Rotorcraft watches are one of a kind, with a fresh face and made from the very best materials and components. Leave your traditional choice in watches behind and 'Break The Routine’!
For all your questions you can contact us on firstname.lastname@example.org.
The fastest and cheapest way is to have this done by a local jeweler. The other option is to send your watch back to us, so we can do it for you. Please contact us on email@example.com.
Ordering extra links
It is possible to order extra links. If in stock, we can deliver it immediately. If not in stock, we can reorder almost all links, but a delivery period of approximately 6-8 weeks may apply. However we will endeavour to send them out to you as quickly as possible. Costs per link are €7,50 excluding shipping costs. Please send us your request by mail firstname.lastname@example.org.
RETURN MY PRODUCT
As a consumer you naturally want to be able to see, feel and wear your watch, check the opinion of someone else or sometimes give to someone as a gift. This may mean that upon receipt it is not what you expected and that you may want to return your order. We are more than happy for you to return the watch if the product meets the return conditions set by us or our official dealers. Please see our return process below.
Note: if you have bought your watch by one of our official dealers, please contact them for the return form and conditions.
- The watch is unworn and undamaged
- The watch is in original protective film
- The watch is in original packaging
- The watch has the original booklets and accessories
- Return within 30 days
Warranty and repairs
Warranty valids from the date of purchase. This quality product has a guarantee on movement and construction failure for a period of 24 months. Battery, watch strap/bracelet, glass, stones, pushbuttons, crown and clasp are excluded from guarantee. Damage caused by false use, influencing by other people, incorrect replacement of battery and caused by extreme influences like fall down, bumb, water, etc. result in losses liability.
With very unusual defects, happened within a short time after purchase, please contact us on email@example.com so we can decide on the best course of action.
Depending on the problem with the watch and acquiry date, we will decide on the best course of action. This will either be to repair the watch to the best condition possible or replace for a new watch. Below is an overview of the repairs we perform and estimated costs.
These costs include the return of the watch (from us to you).
Please note these are estimated costs, contact us on firstname.lastname@example.org so we can provide you with the best solution possible.
Remove links / extand bracelet€ 20.00 incl. VAT
Replace clasp€ 30.00 incl. VAT
Watch strap replacement€ 40.00 incl. VAT
Water damage (replacement of watch + service + battery)€ 60.00 incl. VAT
Strap / case combination (preservation of the current timepiece)€ 100.00 incl. VAT
Watch repair + service and battery€ 60.00 incl. VAT
Reset hands / indexes€ 30.00 incl. VAT
Crown replacement (preservation of crown)€ 40.00 incl. VAT
Crown replacement (including new crown)€ 50.00 incl. VAT
Battery replacement + water resistance€ 25.00 incl. VAT
Replacing stones€ 30.00 incl. VAT
Flash-off€ 35.00 incl. VAT
Glass replacement€ 50.00 incl. VAT